Transport Park&Ride car parks

• Opal single trip tickets and School Opal cards are not accepted at Transport Park&Ride car parks.
• Where your most recent Opal card transaction has been for travel on the Manly Ferry, your trip will not be recognised at Transport Park&Ride car parks and you will need to pay a parking fee. This does not apply to customers who have registered their Opal card when linking their Park&Ride details with a Transport Connect account.
• When linking a credit or debit card with a Transport Connect account, you must have completed a public transport trip by tapping on and off with the same card within the last 180 days before registering to access free parking at a Transport Park&Ride car park.
• Tap on reversals (where an Opal card is tapped on and tapped off at the same location within 30 minutes, and has not been used to complete a trip) cannot be used to validate free parking at Transport Park&Ride car parks.
• Where you exit a Transport Park&Ride car park within 20 minutes of entering, you will not be required to validate car park access with an Opal card, or contactless credit or debit card, and no parking fee will apply.
• If you want to use any Transport Park&Ride car park more than once and qualify for free parking, you must allow a minimum of two hours between tap outs at the exit. 
• These conditions apply to all Transport Park&Ride car parks at all times.
• Car park users will be charged a parking fee where Transport Park&Ride conditions are not met.
• All car parks use number plate recognition technology to record time of entry and exit.
• If you don't use Transport Connect to access Transport Park&Ride and you have a valid integrated event ticket, use the intercom at the exit gate and show your event ticket to the car park operator who can manually open the gate. If you use your Transport Connect account to access Park&Ride, the boom gate will automatically open as you leave the car park. However, you will need to raise a Help request in your Transport Connect account and provide details of the event ticket, otherwise you may be charged for parking.

Transport for NSW will be trialling Park&Ride Prebooked at selected car parks, allowing you to prebook a parking spot by booking ahead of time before catching public transport.

Real-time parking availability allows you to see how many vacant car parking spaces are available at select Transport Park&Ride car parks.

Free parking

Parking is free when you complete a valid public transport trip with an accepted Opal card or your contactless credit or debit card, once you’ve linked your Park&Ride details on your Transport Connect account. Free parking is only valid for up to 18 hours. This also applies to integrated event ticket holders.

After 18 hours, parking rates will apply in 24 hour increments.

Parking rates

If you are not using public transport or you have exceeded the 18 hour free parking window, you will be charged:

Standard rates:

• $30 weekday flat rate
• $10 weekend and public holiday flat rate

Standard rates will apply from the time of entry in 24 hour increments.

Off-peak rates at Ashfield, Bella Vista, Campbelltown, Cherrybrook, Hills Showground, Hornsby, Kellyville, Kogarah, Leppington, Penrith, Schofields, St Marys, Tallawong and Warwick Farm:

• $10 weeknight flat rate. Enter and exit between 5pm and midnight
• $5 rate for up to 3 hours on weekends and public holidays

West Ryde off-peak rates trial:

• $0 weeknights. Enter and exit between 5pm and midnight
• $0 weekends and public holidays. Enter and exit anytime Saturday, Sunday and public holidays

Gosford rates trial:

• $20 weekday flat rate
• $10 weeknight flat rate. Enter and exit between 5pm and 5am
• $0 weekends and public holidays. Enter and exit anytime Saturday, Sunday and public holidays

If you are using Transport Connect to access Park&Ride, any parking fees you incur will be automatically charged to the nominated credit or debit card in your Transport Connect account.

Checking your car parking transactions and charges

If you are using a Transport Connect account, select the ‘Activity’ tab to check your car parking history, transactions and parking charges.

For privacy reasons the locations of Park&Ride car parks accessed are not included in the listing of car parking transactions, history and parking charges for all Transport Connect accounts (including both primary and secondary account holders).

Refunds

• If you are using an Opal card not linked to a Transport Connect account, complete the refund form or contact the operator on 1300 117 901 if you need support.
  
  If you are using a credit/debit card or Opal card linked to a Transport Connect account, you can request a review of a parking charge in your account. Simply select the transaction from your ‘Activity’ list, add the additional details required and your refund request will be lodged for review.
   
• Please note that in rare cases, Opal travel activity may take up to 48 hours to be registered on the Park&Ride system. Please allow at least 48 hours from the time you exit the car park before submitting a request for a refund.
  
  If your review request is approved, the amount will be refunded to the payment card associated with your Transport Connect account at the time the card was charged for the disputed transaction.
  
  If a refund is approved for a payment charged at the car park exit gate, you will be required to complete an additional form with the car park operator and they will be in contact with you about next steps.

Card issuer fees will not be refunded. You will need to contact your financial institution regarding the refund of any card fees.

Please allow approximately 20 business days for your application to be processed.

You can access real-time car park occupancy data via websites or apps and see how many parking spaces are available to help you better plan your trip.

Car park occupancy data is collected using smart parking systems installed in Park&Ride car parks. The data is available on Transport for NSW’s Open Data Hub and is currently being used on the Park’nPay app, Live Traffic website and other third-party websites and apps such as AnyTrip.

The real-time car park feature provides an approximate number of parking spaces available at each location along with predictive occupancy patterns based on historical data.

Transport for NSW Park&Ride Car Park Terms and Conditions of Entry

By entering this Park&Ride Car Park, you agree to be bound by the following Terms and Conditions:

If you do not accept these conditions you should immediately leave the Car Park. If you exit this Car Park within 20 minutes of entry you will not be charged parking fees.

1. You enter and use the Car Park at your own risk and solely for the purposes of parking your vehicle.
2. TfNSW reserves the right to refuse entry to this Car Park to any vehicle or person.
3. Vehicle entry is limited to cars, motorcycles and bicycles without any attached trailers or other wheeled vehicles.
4. Access to this Car Park is only during the permitted hours (if displayed).
5. Access to this Car Park and the charging of any fees will differ based on whether you are a Registered Customer or an Unregistered Customer.

Terms for Registered Customers only

6. If you have created a Transport Connect account at connect.transportnsw.info ("Account") and registered for Park&Ride
   ("Registered Customer"), you may enter and exit the Car Park using the number-plate recognition system and the following
   terms apply:
7. When creating your Account, you must provide and link your vehicle number-plate details, your Opal card number or contactless
   payment method for travel ("Approved Payment Device") as well as your credit or debit card details for any fees payable for
   Park&Ride services.
8. When you approach the boom gate, the number-plate recognition system will scan your vehicle number-plate to determine if it is
   linked to a Registered Customer. If the system confirms a match for a Registered Customer, your number-plate will be recorded
   and the boom gate will automatically open.
9. To be eligible for 18 hours free commuter parking, you must travel on an Eligible Transport Service using a registered Opal card
   or Approved Payment Device linked to your account ("Linked Payment").
10. When exiting the Car Park, the number-plate recognition system will scan your vehicle number-plate to validate against an entry
    record. If the number-plate is matched to an entry record, the boom gate will open automatically.
11. If you have used a Linked Payment on an Eligible Transport Service between the time of entering and exiting the Car Park,
    you will be entitled to 18 hours free parking.
12. If you do not use a Linked Payment in accordance with clause 9, or have exceeded 18 hours parking, you will be charged in
    accordance with the Car Park rates displayed upon entry, regardless of whether you travelled on an Eligible Transport Service.
    You authorise Transport for NSW to charge your credit card linked to your Account in accordance with this clause 12.

Terms for Unregistered Customers only

13. If you are not a Registered Customer, the following clauses apply:
14. You must pay the parking fee in accordance with the Car Park rates displayed in this Car Park. We may prevent exit of your vehicle
    from this Car Park until the required parking fee is paid.
15. If you present an Accepted Opal Card when exiting this Car Park, the first 18 hours of parking are free, otherwise the Car Park
    Rates will apply as if you entered this Car Park at the expiry of the first 18 hours after entry.
16. An Accepted Opal Card is an Adult, Child/Youth, Senior/Pensioner, Concession, Employee or Free Travel Opal card that has been
    used for Travel following entry into this Car Park. For the purposes of this clause 16, Travel means a trip on a public passenger
    service or train between two separate locations using an Accepted Opal Card. The Travel must be the recent transaction recorded
    on the Opal card. For clarity, a 'Tap On Reversal' on your Opal card as the last transaction is not valid for free parking.
17. Single trip tickets and School Cards are not Accepted Opal Cards.
18. An Accepted Opal Card is valid for a single exit only. For clarity, the same Opal card cannot be used for free parking more than once
    in a two hour period.
19. Customers travelling on the Manly Ferry as their last transaction on the Opal card will not qualify for free parking.
20. Parking fees must be paid at the exit to this Car Park using credit or debit card. Cash payments will not be accepted.

Terms applicable to users of this Car Park

21. The Car Park Rates are calculated from the time you enter this Car Park. The applicable Car Park Rate on entry, will apply for the
    first 24 hours-even if that period extends from one day to the next.
22. Additional fees and charges apply if you park in reserved "Prebooked" areas of this Car Park. You are responsible for and must pay
    all parking rates, fees and charges incurred in relation to your vehicle on demand.
23. By entering this Car Park you consent to us:
    1. collecting your number-plate information and, if you present an Opal card to the reader when exiting this Car Park, the Opal card
       number; and
    2. using that information to manage this Car Park, including for the purpose of calculating parking fees and for customer monitoring
       and planning purposes.

This information will be treated in accordance with TfNSW's privacy and information policies at www.transportnsw.info

24. You agree:
    1. to drive your vehicle carefully and responsibly, obeying all indicated speed limits and other signs and otherwise comply with all
       relevant road rules;
    2. to park wholly within designated parking spaces identified for vehicles;
    3. not to obstruct any other vehicles, individuals, thoroughfares, entrances or exits in this Car Park; and
    4. to use this Car Park solely in accordance with all signs and reasonable directions and or requests given by or on behalf of TfNSW.
25. We reserve the right to enter, move or tow any vehicle to any location inside or outside of the Car Park if it has contravened any
    applicable law, these Terms and Conditions or for operational, safety or security reasons. Where we take any steps because of a
    breach of these Terms and Conditions or any applicable law, you will be liable to TfNSW for any costs we incur in doing so.
26. To the maximum extent allowable by law, we are not liable for:
    1. injury or death to any individuals or pets in this Car Park;
    2. any damage to, destruction of or theft of your vehicle or any of your property in this Car Park however caused; and
    3. any financial or consequential loss to you arising out of your use of this Car Park.
27. You agree to release and indemnify TfNSW in respect of any claim made against us as a consequence of, in relation to, or in any
    way arising out of your use of this Car Park.
28. If any of these Terms and Conditions are found to be unenforceable the offending part is severed without effect on the
    remaining conditions.
29. Financial and other penalties may apply to you if you do not comply with these Terms and Conditions or other information
    published by TfNSW in this Car Park or elsewhere.
30. The laws of New South Wales apply to these Terms and Conditions where applicable.
31. In these Terms and Conditions references to TfNSW, 'we', 'us', and 'our' may mean part of or all of Transport for NSW ABN 18 804
    239 602 in its capacity as operator of the Car Park and its operating agencies, its agents and contractors. 'You' refers to and
    includes each person who enters the Car Park and any owner of any vehicle that enters the Car Park.

Your Privacy

Transport for New South Wales (TfNSW) is committed to protecting our customers’ personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW).

We collect certain information when drivers enter and exit Transport Park&Ride car parks so that we can determine if commuters are eligible for free parking. Upon entry to the car park, technology located within the access control system collects the vehicle’s number plate and records it with a time and date stamp. When exiting, the Opal card machine reads the Opal card number and matches this with the last valid tap off made with that Opal card on any public transport mode to check if a valid journey has occurred within 18 hours since the vehicle entered the car park.

We will only use the above information for this purpose or a directly related purpose. The Opal sequence number is retained only for as long as required to validate eligibility for free parking or to settle refunds. Hashed Opal card numbers and de-identified journey data may be stored by TfNSW and used for internal planning and research purposes.

Anonymised postcode information is also collected from Roads and Maritime Services for the purpose of assessing customer demand for future planning purposes.

Entry to a Transport Park&Ride commuter car park is conditional on the collection of this information.

Your information will be securely managed by, or on behalf of, TfNSW from its head office at 231 Elizabeth Street Sydney, 2000. You can ask to access or amend your personal information held by us at any time during business hours.

We will not disclose your personal information unless you consent, or we are permitted or required to by law.

For further information about how TfNSW manages your privacy, see the Opal Privacy Policy and TfNSW’s Privacy Management Plan, or contact us at privacy@transport.nsw gov.au.