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Travel notifications in Opal Travel app

About the travel notifications

Travel notifications help keep you updated about the service for you use regularly, by proactively informing you about service status including any unexpected disruption and service capacity on your regular journey. This feature is available for any public transport service including train, metro, light rail, bus and ferry services.

Download Opal Travel app

How the travel notifications work

The notifications will notify you in advance if the service you catch is running on time and the service capacity before the start of your trip.

If any unexpected disruption occurs affecting your trip, you will receive an alert to keep you informed with the option to replan your trip.

We will also alert you if any planned and unplanned maintenance of accessibility facilities at the stations (e.g. lift or escalator out of service).

You can set up your personalised travel notification via the following entry points within Opal Travel app.

From Home screen

  • Tap  “Bell” icon on the top right corner of the home screen
  • Tap “Settings Cog” icon on the top right corner of notifications setup screen
  • Tap “+Add” on the Notification preference screen
  • Select a transport mode, either Meto/Train, Bus, Light Rail or Ferry
  • Select “From” & “To” Station/Stop/Wharf
  • Choose the day of week of your travel
  • Select the Start and End time of your travel.
  • Select the type of notifications and frequency of alert you want to receive
    • Starting my trip
    • Disruption affecting my trip
    • Access restriction
  • Tap “Add” after all the set up is completed.

Your notification is now set up, tap “Done” to complete.

From More screen

  • Tap  “More” on home screen on bottom right corner
  • Tap ”Set up travel notifications”
  • Select “Add”
  • You can choose, either by using you recent Opal card activity or starting a new trip search to set it up.

"New trip search” option

  • Select a transport mode, either Meto/Train, Bus, Light Rail, Ferry
  • Select “From” & “To” Station/Stop/Wharf
  • Choose the day of week of your travel
  • Select the start and end time of your travel.
  • Select the type of notifications and frequency of alert you want to receive
    • Starting my trip
    • Disruption affecting my trip
    • Access restriction
  • Tap “Add” after all the set up is completed.
  • Your notification is now set up, tap “Done”to complete.

"My recent Opal card activity” option

  • Choose the most recent trip from your opal card travel activities and follow the prompts similar to the steps above to set up.

(Note: You need to have used the Opal card in the last 3 weeks to retrieve recent travel activities.)

Tips:

  • To get the most relevant notification, it is best to align the notification window with the departure and arrival time of the service you want to catch, so you will be informed any disruption before the start of your journey and any change during the trip too.
  • You can also add a new notification by tapping the “Bell” icon via the trip planner detail page from the trip planning summary screen when planning a trip directly from the Home screen or New Trip option
  • You will need to allow Notification for the Opal Travel App on your device notification to be able to receive notification.

 

Once you have successfully set up travel notifications, you can edit the notification preference to fine tune the settings to get the best out of the push notification that suits your need.

  • Tap “More” on home screen on bottom right corner
  • Tap “Manage travel notifications”
  • Tap “Edit” to change notification settings
  • Toggle off will allow you stop receiving notifications temporarily.
  • Tap “Delete” on the top right corner of the Notification settings to delete the notification permanently.

Tips:

  • You can toggle off the notification for a trip if you are on holiday or you don’t need it temporarily and toggle back on when you want to receive notification again.